Vacancy for B.Tech Graduates at Visa: Check How to Apply

Vacancy for B.Tech Graduates at Visa: Check How to Apply

Insight:

Visa is recruiting an experienced Associate Technical Support Analyst at its Bangalore site. This is an individual contributor role tasked with solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.

The complete details of this work are as follows:-

Roles and responsibilities:

The ideal candidate must be able to:

  • Work in Visa Command Center monitoring Cybersource Enterprise real-time production services
  • Gain a solid understanding of the role played by a payment solutions provider in the online payment industry and leverage this knowledge to resolve internal and external incidents
  • Lead technical bridges and interact with technical staff and management during the incident and change management process
  • The ability to identify follow-up points and areas for improvement and to propose solutions
  • Provide support for critical applications and perform procedures to resolve incidents.
  • Ensure the incident management process is followed and all communication requirements are met.
  • Support applications in a Linux environment and troubleshoot network, database, and system issues that are often not well documented
  • This may include using basic scripting skills to generate log output based on support requests and incidents
  • Investigate incidents and provide root cause analysis based on application behavior and log data
  • Assess the extent and criticality of the impact and take appropriate action to manage the situation
  • Interact with second level teams, development teams, product support teams and customer support teams to ensure incidents are resolved and impact is communicated according to the process in place
  • Monitor system and network performance with a variety of industry standard and custom tools
  • Open and update trouble tickets and answer internal and external phone calls.
  • Interact with third party service providers to resolve incidents and provide root cause analysis
  • Review activated changes and upcoming maintenance periods and coordinate with staff to cover activities. Identify and raise concerns regarding upcoming changes to management and senior support teams
  • Identify gaps in existing processes and procedures and work with management and technical teams to propose and implement a solution.
  • Create and update operating procedure and training documentation as needed
  • Recycle and validate Linux services as needed
  • Work with little supervision and assist multiple teams with day-to-day activities
  • Provide guidance and training to staff members
  • Review and identify areas for improvement in documented procedures and work with management to implement changes

Eligibility:

  • Minimum of 6 months of professional experience or a bachelor’s degree
  • Experience in a Linux environment
  • Experience with ServiceNow, Netcool or other industry standard monitoring and ticketing tools
  • Troubleshooting experience with Perfmon, Riverbed, or other performance monitoring tools
  • Proficiency in the Microsoft Office suite
  • Experience maintaining and troubleshooting highly available systems
  • The ability to prioritize and manage multiple tasks at once under duress
  • Experience in remote management of Linux computer systems
  • Information Technology Infrastructure Library Foundation Certificate
  • Proven technical aptitude and desire to learn essential
  • 3 or more years of work experience
  • A ServiceNow (AskNow) experience would be ideal.
  • ITIL certification
  • Certified System Administrator
  • Java programming experience (will review Java exception code)
  • Flexible hours

Join Studycafe to download the file and apply

The link to apply for this job offer is given in the attached PDF.

About Jon Moses

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