Vacancy for B.Tech Graduates at Visa: Check How to Apply

Vacancy for B.Tech Graduates at Visa: Check How to Apply


Visa is recruiting an experienced Associate Technical Support Analyst at its Bangalore site. This is an individual contributor role tasked with solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.

The complete details of this work are as follows:-

Roles and responsibilities:

The ideal candidate must be able to:

  • Work in Visa Command Center monitoring Cybersource Enterprise real-time production services
  • Gain a solid understanding of the role played by a payment solutions provider in the online payment industry and leverage this knowledge to resolve internal and external incidents
  • Lead technical bridges and interact with technical staff and management during the incident and change management process
  • The ability to identify follow-up points and areas for improvement and to propose solutions
  • Provide support for critical applications and perform procedures to resolve incidents.
  • Ensure the incident management process is followed and all communication requirements are met.
  • Support applications in a Linux environment and troubleshoot network, database, and system issues that are often not well documented
  • This may include using basic scripting skills to generate log output based on support requests and incidents
  • Investigate incidents and provide root cause analysis based on application behavior and log data
  • Assess the extent and criticality of the impact and take appropriate action to manage the situation
  • Interact with second level teams, development teams, product support teams and customer support teams to ensure incidents are resolved and impact is communicated according to the process in place
  • Monitor system and network performance with a variety of industry standard and custom tools
  • Open and update trouble tickets and answer internal and external phone calls.
  • Interact with third party service providers to resolve incidents and provide root cause analysis
  • Review activated changes and upcoming maintenance periods and coordinate with staff to cover activities. Identify and raise concerns regarding upcoming changes to management and senior support teams
  • Identify gaps in existing processes and procedures and work with management and technical teams to propose and implement a solution.
  • Create and update operating procedure and training documentation as needed
  • Recycle and validate Linux services as needed
  • Work with little supervision and assist multiple teams with day-to-day activities
  • Provide guidance and training to staff members
  • Review and identify areas for improvement in documented procedures and work with management to implement changes


  • Minimum of 6 months of professional experience or a bachelor’s degree
  • Experience in a Linux environment
  • Experience with ServiceNow, Netcool or other industry standard monitoring and ticketing tools
  • Troubleshooting experience with Perfmon, Riverbed, or other performance monitoring tools
  • Proficiency in the Microsoft Office suite
  • Experience maintaining and troubleshooting highly available systems
  • The ability to prioritize and manage multiple tasks at once under duress
  • Experience in remote management of Linux computer systems
  • Information Technology Infrastructure Library Foundation Certificate
  • Proven technical aptitude and desire to learn essential
  • 3 or more years of work experience
  • A ServiceNow (AskNow) experience would be ideal.
  • ITIL certification
  • Certified System Administrator
  • Java programming experience (will review Java exception code)
  • Flexible hours

Join Studycafe to download the file and apply

The link to apply for this job offer is given in the attached PDF.

About Jon Moses

Check Also

AlmaLinux 8.7 is now available – Latest trends in digital transformation | Cloud News

Distribution continues to closely track RHEL releases, includes enhanced Defense Information Systems Agency (DISA) technical …