Technical specialist – IT tools monitoring at Datonomy Solutions

Job Objective Responsible for providing advice through analysis, engineering, troubleshooting and reporting on all current and future technology standards for monitoring applications and infrastructure to be used by the Group. This includes, but is not limited to, infrastructure, network, applications, business activity, and capacity monitoring. In addition, the responsibility of the SME is to ensure that the facts and details are correct so that the project / program deliverables meet the needs of stakeholders and are aligned with legislation, policies, standards and best [URL Removed] Objectives 1. Support and take overall responsibility for all projects, enabling it to deliver effectively through active sponsorship, leadership and business involvement in specific initiatives to ensure they meet the time, cost and quality requirements. Ensures delivery within sanctioned parameters and is responsible for achieving objectives in the area of ​​expertise. Facilitates and coordinates the cohesive activities necessary to design, develop and publish IT monitoring services or service changes. Manages criteria and evaluation of inputs to help business and IT stakeholders agree on new or changed IT monitoring service requirements. Facilitate and provide advice on the distribution of requirements between IT and business stakeholders. Ensure effective communication with all internal and external stakeholders on programs and projects. Plan the transition of new or changed IT monitoring services to operations, coordinating with other functions to ensure organizational readiness for change. Technical planning for commissioning. 2. Accurately represent the needs of business units to the project / program team 3. Resolve issues related to project / program deliverables in their area of ​​expertise 4. Supplier management 5. IT business monitoring (business activity monitoring; capacity monitoring; application performance monitoring)

  • Essential: Grade 12
  • Industry Certification: Diploma in Information Technology / Systems or other related field Desirable: Industry Certification: CCNA or related
  • Industry Certification: Linux Server Administration
  • Industry Certification: Windows Server Administration
  • Industry certification: Cloud Practitioner (AWS; Azure) or similar
  • Industry Certification: Splunk, AppDynamics, Solarwinds, Datadog, SAP, Dynatrace, Oracle or related

Experience Essential:

  • 3-5 years of experience supporting large user enterprise environments Systems Administration
  • Highly Desirable: 3 to 5 years Demonstrated expertise in a variety of corporate oversight disciplines
  • Demonstrated expertise in a variety of enterprise monitoring tool sets
  • Experience implementing large scale infrastructure monitoring solutions.
  • Proven history of incident response, diagnostic activities, root cause analysis (RCA), corrective action plans and advanced troubleshooting
  • Experience in a cloud-based environment
  • Demonstrated expertise in a variety of Agile, Waterfall corporate monitoring methodologies and practices
  • Experience in documenting environment and processes

Knowledge and skills

  • Excellent knowledge of corporate surveillance products
  • Good understanding of SNMP traps and events, Netflow, event correlation or related Understanding of the principles of the Information Technology Infrastructure Library (ITIL)
  • Good understanding and working knowledge of networking technologies
  • Good understanding and working knowledge of systems administration (Windows and Linux servers)
  • Proficient in configuring and administering various sets of enterprise monitoring tools
  • Scripting experience: PowerShell, Bash, Perl inside and outside of business management systems
  • Ability to verify information about current organizational processes and how to organize and improve IT service management practices based on feedback. Knowledge of standard security guidelines.

Desired skills:

  • Technical Specialist
  • IT tools
  • Monitoring

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