Tachyum enhances customer and partner experience with new online ticketing system

LAS VEGAS–(BUSINESS WIRE)–Tachyum today announced that it has launched enhancements to its online customer and partner portal with the addition of a ticketing system for users conducting Prodigy testing and evaluations® Universal processor. Users can now submit feature requests, provide feedback, and report issues. In addition to increasing engagement, the new ticketing system better serves customers and partners across time zones, countries and continents.

The ticketing system also helps Tachyum developers monitor Prodigy testing progress, identify user needs, and provide quick responses. Customers and partners can use the system through the portal interface or via email, while Tachyum’s support team benefits from a single hub to follow conversations.

Users deploy Prodigy evaluation boards with various software systems in hyperscale, HPC, and AI workloads. These apps struggled on other hardware systems and had limited support. Tachyum developers use the ticketing system to see how much better the Prodigy platform performs in these demanding scenarios and to help users with their testing.

“With an increasing number of partners and future customers, it was important to streamline interactions and make our communications more effective,” said Ken Wagner, Tachyum Co-Founder and Vice President of Business Development. “We look forward to hearing feedback on how our testers are using Prodigy to accelerate AI/ML, medical technology, automotive applications and more.”

“At InoCloud, we work tirelessly to innovate in the world of high-performance, low-carbon infrastructure for AI, HPC and the cloud. We are very happy that the launch of the new online ticketing system has made even more easier to collaborate with Tachyum on all activities related to the Prodigy Universal Processor, we are successfully using it from planning, design, simulations to testing,” said Tomáš Meliško, Head of Strategic Alliances at InoCloud.

Prodigy has the potential to create unparalleled computing speed and vast power-saving capabilities for large-scale, OEM, telecommunications, private cloud, and government markets. Prodigy’s 10x lower CPU core power consumption will significantly reduce carbon emissions associated with data center usage. Prodigy’s 3x lower cost (at equivalent performance) will also translate into billions of dollars in annual savings for hyperscalers like Google, Facebook, Amazon and Alibaba.

Tachyum’s Prodigy processor can run HPC, convolutional AI, explainable AI, general AI, bio AI, and edge neural network applications, as well as normal data center workloads, on a single homogeneous processor platform, using existing standard programming models. Without Prodigy, hyperscale data centers must use a disparate mix of CPU, GPU, and TPU hardware for these different workloads, creating inefficiency, expense, and the complexity of separate provisioning and maintenance infrastructures. Using specific hardware dedicated to each type of workload (e.g., data center, AI, HPC) leads to underutilization of hardware resources and more difficult programming, support, and maintenance. Prodigy’s ability to seamlessly switch between these different workloads dramatically changes the competitive landscape and data center economics.

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About Tachyum

Tachyum is transforming the AI, HPC, and public and private cloud data center markets with Prodigy, the world’s first universal processor that delivers industry-leading performance, cost, and power efficiency for purpose and purpose computing general. When Prodigy processors are delivered in a large-scale data center, they enable all AI, HPC, and general-purpose applications to run on hardware infrastructure, saving businesses billions of dollars. dollars per year. A fully functional Prodigy emulation system is currently available to select customers and partners for early testing and software development. With data centers currently consuming more than 3% of the planet’s electricity, up from 10% by 2025, the ultra-low-power Prodigy Universal Processor is essential if we are to continue doubling global data center capacity every four years. years. Tachyum, co-founded by Dr. Radoslav Danilak with its flagship product Prodigy, is heading for tape release and chip sampling in 2022, with software emulations and an FPGA-based emulator running native Linux available for early adopters . The company is building the world’s fastest 64 exaflops AI supercomputer in 2022 in the EU with Prodigy chips. Tachyum has offices in the United States and Slovakia. For more information, visit https://www.tachyum.com/.

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