Amazon Aware Chromebook Users Get Error 7235 on Prime Video

New updates are added at the bottom of this story …….

The original story (published September 06, 2021) follows:

Amazon Prime is without a doubt one of the most popular video streaming services on the planet. Besides the regular content, it also offers original and exclusive shows.

If you already have an Amazon Prime membership, you can enjoy all the content on Prime Video at no additional cost.

According to Statistica, it is the second most popular video-on-demand service in the United States, just behind Netflix. As of December 2019, Prime Video had over 100 million subscribers in the United States.

While it’s rare for Amazon Prime Video users to experience many bugs or issues, over the past few days, some Chromebook users have reported an issue with the service.

According to reports, Amazon Prime Video users on Chromebook get error 7235 when trying to watch any content. The error states that Google Chrome does not have the WidevineCdm component.

Some people also say they’ve tried resetting their Chromebooks, but that doesn’t help either.


I tried all of Amazon’s suggestions and nothing worked. My customer service representative tried to help me, but they left me hanging. Now the chat will no longer open. The cat just wants to start over and won’t bring up the person I was talking to. Please help me so I can watch videos on my Chromebook! Guess it’s not me but Amazon because a lot of people using Chromebooks have the same problem.

Tells me to go to WidevineCDM in my Chrome components to check for updates, but I can’t find WidevineCDM in my components list. Everything worked out fine last night !?

Amazon is currently asking users to make sure Google Chrome and the WidevineCdm component are up to date, but users say there is no such component.

Some of those affected say they have tried all of the workarounds and solutions suggested by Amazon, but nothing seems to work.

On the bright side, an Amazon staff member said they reported the 7235 error issue to the Prime Video tech team and is currently under investigation.


Maybe the tech team did something that broke Amazon Prime Video on Google’s Chromebooks, or maybe it’s a bug on the Google side (less likely though, as the team Amazon is apparently looking into the matter).

Either way, we hope that Amazon and Google work together and find a solution to Prime Video 7235 error on Chromebook (s) soon.

When they do, we’ll update this article with more information, so be sure to keep checking out this space for more updates.

Update 1 (September 24)

2:45 p.m. (IST): An Amazon staff member on Community Forms confirmed that the issue has been resolved.

Hello @ 5teve, hope you are doing well. Our apologies for the inconvenience caused. Our technical team has confirmed that the issue is resolved now. (Source)

To note: We have more such stories in our dedicated Amazon section, so be sure to follow them as well.

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